Refund Policy

Transparent and straightforward reimbursement terms for your comfort

Overview

At CommonsInformationBay, we recognize that situations may evolve, and we are committed to providing clear and just refund guidelines. This document details the scenarios under which refunds may be granted for yacht charter services.

Prior to confirming a reservation, we ask you to review this policy thoroughly. Confirming a charter with CommonsInformationBay indicates your acceptance of these reimbursement conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding any processing charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Conditions: Must be requested formally through email or telephone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the overall charter expenses

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund

Conditions: Cancellation reason is required; administration costs are considered

Less than 24 Hours Before Charter

No Refund

Eligible for: Unavailability of refund

Exception: Consideration for critical situations may be given

Alternative: At the discretion of management, a charter voucher might be provided

Conditions: Evidence must be supplied for emergencies

Weather-Related Cancellations

Our Weather Guarantee

We prioritize safety foremost. Should our certified captain judge weather conditions as unsafe for charter activity, we offer the following flexible choices:

  • Full Refund: A complete refund if rescheduling is not an option
  • Reschedule: Change your charter to an alternative date at no extra cost
  • Charter Credit: A voucher, valid for a year from the original booking

Weather Assessment Process

The weather conditions are assessed based on:

  • Analysis of wind velocity and trajectory
  • Wave scale and marine circumstances
  • Forecasts for visibility and precipitation
  • Warnings and advisories issued by the Coast Guard
  • Assessment of safety by a professional captain

Decision Timeline: Decisions regarding weather cancellations are finalized no less than 4 hours ahead of the departure schedule.

Medical Emergency Refunds

Emergency Circumstances

We are cognizant that unexpected medical events can transpire. Special consideration might be possible in the following instances:

  • Sudden medical conditions or injuries necessitating hospital care
  • Immediate family bereavement
  • Urgent military summons or deployment
  • Compulsory court appearances or juror obligations
  • Significant natural events affecting transportation

Documentation Requirements

For handling emergency refund claims, the following documents are needed:

  • A medical statement or hospital records
  • Bereavement verification (when relevant)
  • Conscription formal orders
  • Official court notice or juror summons
  • Public travel warnings or declarations of emergency

Processing: Refunds for emergencies are handled within 3-5 working days after presentation of the appropriate documentation.

Operational Cancellations

Mechanical Complications

Should your designated craft encounter mechanical issues that remain unresolved:

  • Alternative Vessel: Effort will be made to arrange an equivalent alternative
  • Full Refund: Provided if no viable alternative exists
  • Partial Refund: If the replacement vessel differs in pricing
  • Compensation: Additional accommodation may be provided for any inconveniences

Crew Nonavailability

On rare occasions when certified crew are not available:

  • An alternative crew will be sought out
  • A full refund in case the charter cannot go forth
  • Options to reschedule without any added fees

Refund Processing

Payment Method

Refunds are returned using the same payment means as the original reservation:

  • Credit Cards: 5-7 working days
  • Bank Transfers: 7-10 working days
  • Cash/Cheque: 3-5 working days

Processing Fees

Credit Card Processing

€50 charge for cancellations done over 72 hours ahead of time

Bank Transfer Handling

€25 charge for every reimbursement made via bank transfer

International Processing

Supplementary costs may be incurred for cross-border transactions

Charter Credits

Instances Where Credits Are Extended

In some situations, charter credits might be offered instead of cash reimbursements:

  • Last-minute cancellations (less than a day's notice)
  • Cancellations due to adverse weather
  • Voluntary date changes requested by the client
  • Unforeseen operational issues

Credit Details

  • Validity: 12 months from the date of issuance
  • Transferability: Non-assignable to other individuals
  • Value: Equivalent to the full charter amount without deduction for fees
  • Application: Applicable to any charter that’s open for booking
  • Expiration: Credits terminate 12 months post-issue with no extensions

Partial Service Reimbursements

Interruptions During Service

If your charter experiences disruptions or concludes prematurely due to factors we control:

  • Proportional refund based on the unutilized portion
  • Voucher for a subsequent charter of the same value
  • Complimentary upgrades or additional services

Guest-Related Disruptions

If a charter ends earlier than planned because of the behavior or safety breaches by guests:

  • No reimbursement for the remaining period
  • The entire fee must still be settled
  • Extra costs may be incurred

Conflict Resolution

If you hold reservations against a refund decision, you are entitled to:

  • Request a reassessment by our administrative body
  • Submit supplementary proof or information
  • Look for a resolution via consumer protection organizations
  • Seek legal courses of action per relevant laws

Steps for Refund Requests

Step 1: Reach Out

To request a refund, get in touch by means of:

Step 2: Furnish Details

Your refund inquiry should include the following information:

  • Confirmation ID of the booking
  • Scheduled date and time of the charter
  • Cancellation reason
  • Any relevant supporting documents (if needed)
  • Your preferred mode for the refund

Step 3: Validation and Processing

Our team will confirm reception of your request within a day, evaluate it against our policy, provide a verdict within two days, and proceed with sanctioned refunds within the specified durations.

Essential Remarks

  • All refund applications must be in written format
  • Refunds are issued in €, regardless of the transaction currency used originally
  • We strongly advocate for purchasing travel insurance
  • This document is subject to amendments with a notice period of 30 days
  • Refunds are directed by the pertinent taxes and regulations

Query Contact

If you have inquiries concerning refunds or wish to submit a reimbursement application:

Refunds Department
CommonsInformationBay Marine Services Ltd.
Marina Point
Barcelona 08039
Spain

Phone: +34 932 20 23 45
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: August 16, 2026

This reimbursement strategy aims to be equitable and forthright. We entreat you to carefully peruse these terms ahead of any engagement and reach out should queries arise.